Terms and Conditions

By placing your order you are agreeing to the terms and conditions set out below.

Use of any functionality the New Forest Cider website constitutes acceptance of the Terms and Conditions.

Please be assured that any personal information provided by you is confidential and will not be passed on to any other companies or organisations that are not affiliated with our online business.

New Forest Cider reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.

GENERAL

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.

We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, New Forest Cider take no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until New Forest Cider has dispatched the items to you.

New Forest Cider will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

PAYMENT

Online payment can only be made using credit/debit cards through Paypal.

VAT is charged at the current rate and is included in the cost of all applicable products.

Card payments are made through a secure server. New Forest Cider does not store your financial details. Your personal details are not passed to any third party.

If your card company refuses to authorise payment to us, we shall not accept your order, and will not be liable for any delay or non-delivery.

New Forest Cider Ltd reserves the right to refuse or cancel any orders.

Any orders made via the phone or by e-mail are dealt with in the strictest of confidence and are carried out by trained personnel only. Financial details are not stored and payment will be taken at the time of ordering.

All handling of personal data in this way is carried out in a professional and secure manner. Once the order has been fulfilled personal data is disposed of securely.

We strongly advise against providing financial details in an email format. For order enquiries via e-mail contact would be made via telephone to complete the transaction.

DELIVERY

We always aim to deliver your order promptly but cannot accept liability for delay.

All orders placed before 1pm Monday to Friday, excluding bank holidays, will be processed the same day and delivered by courier within 2-3 working days. Orders placed after 1pm may be processed the following working day, usually Monday (unless a Bank Holiday) if placed on a Friday. Orders placed on Saturday or Sunday will be processed on the next working day.

If you would like us to advise you when you should expect to receive your delivery contact us and we will be happy to help. sales@newforestcider.co.uk

New Forest Cider Ltd use Chase Freight Courier as a delivery agent. Chase Freight delivers throughout the mainland UK. We offer a standard delivery rate of £7.50 per box. You should note that it might not be possible for delivery to be made to some remote locations and an additional charge for special delivery or to certain locations may be applicable and in these circumstances.

New Forest Cider Ltd will contact you to discuss your order and delivery arrangements.

Should the courier be unable to deliver part or all of the order due to there being no one present at the address, the order may be delivered to a neighbouring alternative address, or safe place. The courier will make every effort of informing you where the delivery has been made.

Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Any items returned to New Forest Cider Ltd due to non delivery / collection will only receive a partial refund to cover the transport costs of returning the items to New Forest Cider.

It is the responsibility of the customer to report goods damaged in transit.

We shall not be liable to pay any compensation to you, other than a refund of the value of the damaged goods.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt.

New Forest Cider is not liable for damage caused by customer mishandling.

Please note: We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

Alcohol is best enjoyed in moderation.

STATUTORY RIGHTS
These Terms and Conditions do not affect your statutory rights as a consumer.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to info@newforestcider.co.uk

All content included on this website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of New Forest Cider our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by New Forest Cider

NOTICE

These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to waiver of it.

Please also refer to our Cookies & Privacy Policy and our Refunds, Cancellations & Returns Policy.