RETURNS, REFUNDS AND CANCELLATIONS

If you change your mind you may cancel your order for any reason up to and including 14 days from the date of your order, provided all the products are unopened and intact.  

Returning goods – If you are not satisfied with the goods in any way please contact New Forest Cider Ltd on 01425 403589.  We will refund the price of the order within 30 days from the date of cancellation provided that the returned goods are received.  Any carriage cost is the responsibility of the customer.

If the Item(s) is delivered damaged or defective New Forest Cider Ltd will not have any liability to you unless you notify us in writing by email of the problem within 2 working days of the delivery of the Items. This does not affect your rights of cancellation as above.

Items damaged during carriage will be refunded in full or a replacement sent.

New Forest Cider Ltd strives to deliver products in the best possible condition and true to the product description. If for any reason we have not endeavoured to deliver the best service we would like to hear from you. Complaints are taken very seriously and we endeavour to respond to complaints as soon as possible.

If you have any questions regarding orders and general enquiries please do let us know by: emailing info@newforestcider.co.uk